New print service user/account management procedure
As approved by the Head of Botany, Botany IT will use the new user/account management procedure. Start on Dec 15, 2017: Botany IT staff will only accept request directly from the managing administrator for adding/removing of speedchart(s). Botany IT staff will only accept request directly from the research grant holder (PI) for provision/de-provision of user […]
UBC Adobe License expired on Nov 30, 2017
If you obtained Adobe Acrobat DC or Creative Cloud through Botany IT or other IT unit in UBC, you won’t be able to use your Adobe application and will be asked to sign in with your Adobe ID. To fix this problem, we have obtained the re-serialization utility from UBC IT to reactive your Adobe […]
Certificate error for Botany website and internal website
We have renewed our SSL certificate for botany.ubc.ca and in.botany.ubc.ca website. Both sites are working normally now. Thanks for your patience.
UBC email address not receiving emails from external senders
We received reports that some UBC FASmail addresses cannot receive emails from external senders. This is a known issue due to UBC FASmail security settings. We will verify the settings for all Botany members in the next few weeks. But if you experience this problem, please contact Botany IT at helpdesk@botany.ubc.ca so that we can […]
Ricoh printer in WesBrook 220A back to normal
The Ricoh printer in WesBrook 220A is back to normal. The fuser unit was damaged due to a melt transparency sheet. To print a transparency sheet, you must: Use only laser printer compatible transparency sheets (such as Apollo Laser Printer Transparency Sheets) Use the bypass tray of the printer to print transparency sheets. Change paper […]
Biodiversity HP M630z multi-functional printer boarding PaperCut system
Finally we have resolved all technical issues, and waiting for the last licensing issue to be fixed hopefully next week. the HP M630z multi-functional printer in Biodiversity room 229 is expected to be integrated into the PaperCut system next week. Further notice will be sent out with more details.
Wifi Protected Access II (WPA2) vulnerability
You may have heard about the Wifi vulnerbility from news. UBC IT is in the process of applying infrastructure workarounds and/or patches as recommended by vendors. But you will have to patch your own wireless router and computers when the security patch is ready from the vendors. We will update you if there is further […]
Backup slave server disk space low
Due to increasing data volume, our secondary backup server is running out of space again. We are still working on this issue. But we have already regain some space and was able to resume the backup to this server. For now, backup users have their data backed up to both backup servers. We will update […]
Wireless Issues Following iOS 11 Update
Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]
No paper error for the large capacity paper tray in Ricoh printers
Recently, we have several cases that users upload the large capacity paper tray and other paper trays in our Ricoh printers. The large capacity tray can take maximum 3 packs of paper (1500 sheets), and other paper trays can take maximum 1 pack of paper (500 sheets). If you overload those paper trays, those builtin […]