Print Service
To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.
Blue Jeans Conferencing
BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.
Backup Service
Starting on Dec. 1, 2018, we will only accept requests for the new inSync backup service. The old Crashplan backup service will be discontinued on Mar. 14, 2019.
UBC Botany IT
Botany IT Bulletin
- Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP. - Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […] - UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl - Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019. - Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates. - We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. - Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9. - Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal. - Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem. - New Backup System – inSync
We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.
UBC IT Bulletin
- CANARIE/BCNET Maintenance for Vancouver to Victoria and Victoria to Seattle ROADM circuits December 01, 2020 08:00 to December 03, 2020 12:00 PT
From: 08:00 PT Tuesday, December 01, 2020 To: 12:00 PT Thursday, December 03, 2020 Reason: ** THREAT NOTIFICATION ** CANARIE / BCNET have a contractor performing Fiber work on the following segments of the Network between the following segments. Specific Outage Date and times are shown below: Victoria to Seattle Tuesday December 01, 2020 08:00 PT to 12:00 PT Victoria to […] - BCNET Peering with VANIX Maintenance Wednesday, December 02, 2020, 08:30 PT to Wednesday, December 02, 2020, 09:30 PT
From: 08:30 PT Wednesday, December 02, 2020 To: 09:30 PT Wednesday, December 02, 2020 Reason: BCNET will be switching to a new VANIX (Vancouver Internet Exchange Connection) at the BCNET Vancouver Exchange, VANTX1. Effects: All Peering connections between BCNET and VANIX will be down during the maintenance window. Contact: Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net when network problems are […] - Microsoft Edge Upgrade (for UBC IT-managed PCs) December 16, 2020, 15:00-16:00 PT
A silent upgrade for Microsoft Edge will be pushed to all Vancouver-based UBC IT-managed PCs. The shortcut for Microsoft Edge will change in appearance. Bookmarks and the settings that can be migrated will migrate over as part of the upgrade. - Access Control Management System (ACMS) Website Maintenance December 16, 2020, 16:30-17:30 PT
Access Control Management System (ACMS) website will be undergoing maintenance. The website will be unavailable for a short period at the beginning of the maintenance window. - Workday Outage November 30, 2020, 07:20-07:55 PT
Some users were unable to access Workday starting from 07:20 PT. Access was restored at 07:55 PT. Technicians are currently investigating the root cause of the issue. - EduCloud Server Maintenance November 26, 2020, 08:00 PT to December 22, 2020, 16:00 PT
The EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance from November 26, 2020, 08:00 PT to December 22, 2020, 16:00 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal. - Sauder’s Remote Desktop Service server maintenance November 30, 2020 20:00-23:00 PT
UBC IT will be performing maintenance on four RDS servers on November 30, 2020 20:00-23:00 PT. The servers are expected to be rebooted several times during the outage window. - RISe Maintenance November 29, 2020, 06:00-08:00 PT
Research Information System (RISe) Windows security patch for RISe system will take place on November 29, 2020, 06:00-08:00 PT. - Sauder’s Faculty research server maintenance November 26, 2020 20:00-23:00 PT
UBC IT will be performing maintenance on four Sauder Faculty research servers on November 26, 2020 20:00-23:00 PT. The servers are expected to be rebooted several times during the outage window. - UCMS-OSX JAMF Pro upgrade November 27, 2020 19:00 PT
Upgrade the macOS/iOS endpoint management system to the latest version November 27 19:00 PT