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Botany IT Support
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  • Bulletins

  • We are moving into UDC!

    After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.

  • Video conferencing anywhere anytime with Bluejeans

    Botany members now have free access to a video conferencing service built on a cloud-based software called BlueJeans.  BlueJeans supports up to 25 participants for each video conferencing session. In addition to live, simultaneous two-way video and audio transmissions, participants can also share application display from PowerPoint, Keynote or other applications. Participants can join the […]

  • Encrypt your laptop

    As required by UBC Information Security Standard #5, laptop encryption is now mandatory.

  • Technically the best print service ever in UBC

    We reached the end of our leasing contract with Xerox in Apr 2016 for our ColorQube multifunctional printer. After consultation with users and professionals, we decided to team up with Zoology and build a new shared print service, starting with four Ricoh MP C6004 multifunctional printers, and the PaperCut MF server that managing all workflow. […]

Print Service

To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.

Blue Jeans Conferencing

BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.

Backup Service

Botany Backup Service has been discontinued on March 31, 2021.

UBC Botany IT

Botany IT Bulletin

  • Backup Service Decommissioned
    Botany Backup Service has been discontinued on March 31, 2021.
  • Backup Service outage
    Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP.
  • Print service planned outage
    We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […]
  • UBC Enhanced CWL (Multi-factor Authentication)
    On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl
  • Botany websites unavailable for updates.
    All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019.
  • Botany Drupal websites update
    All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates.
  • We are moving into UDC!
    After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
  • Botany Backup Service back to normal
    Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9.
  • Botany websites maintenance – done
    Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal.
  • Backup service recovered
    Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem.

UBC IT Bulletin

    Botany IT Support
    Vancouver Campus
    1322 - 6270 University BLVD.
    Vancouver, BC Canada V6T 1Z4
    Tel 604 827 1599
    Fax 604 822 6089
    Website it.botany.ubc.ca
    Email helpdesk@botany.ubc.ca
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