Print Service
To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.
Blue Jeans Conferencing
BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.
Backup Service
Starting on Dec. 1, 2018, we will only accept requests for the new inSync backup service. The old Crashplan backup service will be discontinued on Mar. 14, 2019.
UBC Botany IT
Botany IT Bulletin
- Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP. - Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […] - UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl - Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019. - Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates. - We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. - Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9. - Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal. - Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem. - New Backup System – inSync
We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.
UBC IT Bulletin
- Connectivity issues due to a Campus wide power outage April 09, 2020 07.30 AM
Update: April 9, 2020, 15:46 PT. Building power to Wesbrook building has been restored. Cunningham network will remain down until power is restored. At this time we have no estimated time to resolution from Building Operations regarding the Cunningham network. Building power and network connectivity has been restored on campus at 07.00 AM with the […] - Resolved : UBC Network Issues – Thursday April 9, 2020 00:30 PT
All services and applications are back up at around 12.30 AM UBC Network Issues – Thursday April 9, 2020 00:15 PT Presently we are experiencing issues with UBC Network affecting some services and applications. The services that are affected include Campus security network, UBC Housing network, VPN, UBC Directory, UBC Secure wireless, SIS systems […] - EduCloud Server Maintenance (Kamloops) March 23, 2020, 14:00 PT to April 8, 2020, 18:00 PT
The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Kamloops will be undergoing scheduled maintenance from March 23, 2020 14:00 PT to April 8, 2020 18:00 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for Kamloops sites except during the below dates: March 23, […] - EduCloud Server Maintenance April 8, 2020, 08:30–12:00 PT
UBC IT Systems will be performing scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) on April 8, 2020, 08:30-12:00 PT. Virtual machines running on the DR EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able […] - EduCloud Server Backup Infrastructure Maintenance April 8, 2020, 09:00-17:00 PT
The EduCloud Server Backup Infrastructure will undergo maintenance on April 8, 2020, 09:00-17:00 PT. During this window, restore operations for virtual machines hosted in EduCloud Server will not be available. - UBC Network Maintenance April 8, 2020, 22:00-23:59 PT
UBC IT Network will be performing scheduled maintenance on core switches on April 8, 2020 from 22:00 – 23:59 PT. No service interruptions are expected. - EduCloud Server Maintenance April 9, 2020, 18:00-20:00 PT
We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on April 9, 2020, from 18:00-20:00 PT. No outages to virtual machines or the management portal are expected. - Kamloops Load Balancer Maintenance April 9, 2020, 09:00-13:00 PT
Maintenance will be performed on the Kamloops Load Balancers. No service impact is expected. - PCI (Payment Card Industry) Environment Maintenance April 9, 2020, 08:00-08:30 PT
The PCI environment will undergo scheduled maintenance on Thursday, April 9, 2020, from 08:00 to 08:30 PT. There will be no impact to any services hosted within the PCI environment. - UBC IT Network Maintenance April 10, 2020, 09:00-12:00 PT
UBC IT will be performing network maintenance on April 10, 2020, 09:00-12:00 PT. During this time, there will be no interruptions to internet services including ResNet, Research, Women and Children’s Hospital, St. Paul’s Hospital, UBC Teaching Hospital, VGH, Robson Square, etc.