All Botany Drupal Websites (www.botany.ubc.ca, in.botany.ubc.ca, and db.botany.ubc.ca) are taken offline for security updates from 10AM-12PM on Wednesday, Apr25.
Botany Drupal websites 2 hour offline on March 28
As requested by UBC IT, we will take all three Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) offline at 10am tomorrow (Wednesday, Mar 28th), so that we can install security patches to fix a highly critical security vulnerability. All three websites are scheduled to be offline for around 2 hours.
If you are managing your own Drupal 7 or 8 website, we strongly suggest you also patch your website tomorrow morning. Please check UBC IT Bulletin post at hxxps://bulletins.it.ubc.ca/archives/32267 (replace hxxps with https in your web browser) for details about this advisory.
No more Xerox in Botany
The last two leased Xerox printers in Botany have been disconnected today. Please check https://it.botany.ubc.ca/it-services-and-resources/print-service/ for other available printers.
Rule for @ubc.ca addresses to receive external emails
For a FASmail email address that ends with @ubc.ca to receive emails from external email addresses (such as Gmail or Yahoo mail addresses), it must be listed under the UBC directory (https://www.directory.ubc.ca/index.cfm). This rule has caused several of our users unable to receive emails from external users. If you are using a FASmail account end with @ubc.ca address, please take a few minutes to go to https://www.directory.ubc.ca/index.cfm , then type in your email address beside “Email:” under the “Find a Person” block, then click either search button. No further action is needed if the system return your record, otherwise please contact Botany IT at helpdesk@botany.ubc.ca , and we will add a record in for you.
Please note this won’t affect those use @botany.ubc.ca or @mail.ubc.ca addresses, or Zoology email account (with @zoology.ubc.ca or @biodiversity.ubc.ca email address).
Botany website updates overnight
Botany website and Botany Internal website will be offline from 9PM-12AM on Jan 30, 2018 for installation of security updates. The real downtime may be shorter.
Email accounts hosted outside Canada (e.g. Gmail, Hotmail, Yahoo, iCloud) cannot be used for work purposes
“Email accounts hosted outside Canada (e.g. Gmail, Hotmail, Yahoo, iCloud) cannot be used for work purposes.” said the University Counsel and the Chief Information Officer. You can find more information at https://universitycounsel.ubc.ca/files/2015/05/Fact-Sheet-Privacy-of-Email-Systems.pdf .
New print service user/account management procedure
As approved by the Head of Botany, Botany IT will use the new user/account management procedure. Start on Dec 15, 2017:
- Botany IT staff will only accept request directly from the managing administrator for adding/removing of speedchart(s).
- Botany IT staff will only accept request directly from the research grant holder (PI) for provision/de-provision of user account accessing a research speedchart.
- Botany IT staff will only accept request directly from the managing administrator for provision/de-provision of user account accessing a non-research speedchart.
If user send in request against these three rules, Botany IT staff will:
- Explain there are new rules start on Dec 15, 2017;
- Suggest them either contact the PI for accessing a research speedchart, or contact the administrator (or both administrator if not clear which one) for any other speedcharts;
- If they need immediate access for some urgent print/copy job, point them to Botany Office Admin staffs, so those admin staffs can print/copy for them and do a cost recovery later.
UBC Adobe License expired on Nov 30, 2017
If you obtained Adobe Acrobat DC or Creative Cloud through Botany IT or other IT unit in UBC, you won’t be able to use your Adobe application and will be asked to sign in with your Adobe ID.
To fix this problem, we have obtained the re-serialization utility from UBC IT to reactive your Adobe application. Please send your request to helpdesk@botany.ubc.ca to book a time with us if you run into this problem. For more information, please check UBC IT bulletin (http://bulletins.it.ubc.ca/archives/31233 ).
Please note this problem won’t happen to older version of Adobe product.
Certificate error for Botany website and internal website
We have renewed our SSL certificate for botany.ubc.ca and in.botany.ubc.ca website. Both sites are working normally now. Thanks for your patience.
UBC email address not receiving emails from external senders
We received reports that some UBC FASmail addresses cannot receive emails from external senders. This is a known issue due to UBC FASmail security settings. We will verify the settings for all Botany members in the next few weeks. But if you experience this problem, please contact Botany IT at helpdesk@botany.ubc.ca so that we can fix it for you.
