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Botany IT Support
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      • Ricoh MP C6004
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  • We are moving into UDC!

    After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.

  • New Backup System – inSync

    We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.

  • Video conferencing anywhere anytime with Bluejeans

    Botany members now have free access to a video conferencing service built on a cloud-based software called BlueJeans.  BlueJeans supports up to 25 participants for each video conferencing session. In addition to live, simultaneous two-way video and audio transmissions, participants can also share application display from PowerPoint, Keynote or other applications. Participants can join the […]

  • Encrypt your laptop

    As required by UBC Information Security Standard #5, laptop encryption is now mandatory.

  • Technically the best print service ever in UBC

    We reached the end of our leasing contract with Xerox in Apr 2016 for our ColorQube multifunctional printer. After consultation with users and professionals, we decided to team up with Zoology and build a new shared print service, starting with four Ricoh MP C6004 multifunctional printers, and the PaperCut MF server that managing all workflow. […]

Print Service

To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.

Blue Jeans Conferencing

BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.

Backup Service

Starting on Dec. 1, 2018, we will only accept requests for the new inSync backup service. The old Crashplan backup service will be discontinued on Mar. 14, 2019.

UBC Botany IT

Botany IT Bulletin

  • Backup Service outage
    Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP.
  • Print service planned outage
    We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […]
  • UBC Enhanced CWL (Multi-factor Authentication)
    On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl
  • Botany websites unavailable for updates.
    All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019.
  • Botany Drupal websites update
    All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates.
  • We are moving into UDC!
    After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
  • Botany Backup Service back to normal
    Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9.
  • Botany websites maintenance – done
    Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal.
  • Backup service recovered
    Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem.
  • New Backup System – inSync
    We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.

UBC IT Bulletin

  • Finance Reporting Server maintenance, July 15, 2020, 20:00-22:00 PT
    Maintenance will be performed on the Finance Reporting Server on July 15, 2020 from 20:00-22:00 PT. During this time, all services provided by this server will not be available.
  • Intermapper Network Monitoring Upgrade July 14, 2020, 14:00 – July 15, 12:00 PT
    UBC will be performing Intermapper network monitoring maintenance on July 14th, 14:00, to July 15th, 12:00 PT. During this time users of the Intermapper network monitoring service will not be able to connect to the Intermapper servers.
  • UBC Border Firewall Security Enhancement July 15, 2020, 19:00-19:30 PT
    A new security feature will be enabled on the UBCO Border firewall on July 15, 2020, at 19:00-19:30 PT. No interruption to network access is anticipated. For additional details on this change, visit the UBC IT Confidential Communications website: https://cc.cybersecurity.ubc.ca
  • UBC Tableau production environment upgrade July 17, 2020, 08:30-23:00 PT
    Tableau production environment will be unavailable for upgrade from July 17, 2020, 08:30-23:00 PT. Tableau production environment will be unavailable during this time.
  • EduCloud Server Backup Infrastructure Maintenance July 17, 2020, 09:30-14:00 PT
    The EduCloud Server backup infrastructure will undergo maintenance on July 17, 2020, 09:30-14:00 PT. We will be upgrading the backup controller and adding additional space. No outages to running virtual machines or the management portal are expected.
  • University Storage Grid Maintenance July 17, 2020, 09:30-11:30 PT
    University Storage Grid (USG) will be undergoing maintenance on July 17, 2020, 09:30-11:30 PT. No service interruptions are expected.
  • University Computer Management System (UCMS) Maintenance July 17, 2020, 19:00-22:00 PT
    The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on July 17, 2020, from 19:00-22:00 PT while we perform maintenance on the servers.
  • EduCloud Server Maintenance July 18, 2020, 07:30-08:30 PT
    The EduCloud Server environments hosted in Kamloops and UBCO will be undergoing scheduled maintenance from July 18, 2020, 07:30-08:30 PT. There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for UBC IT.
  • UBC Faculty and Staff Email (FASmail) Service Maintenance July 18, 2020, 22:00 PT to 23:00 PT
    On July 18, 2020, 22:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. There will be a 5 minute outage during the maintenance window.
  • UBC Faculty and Staff Email (FASmail) Service Maintenance July 18, 2020, 22:00 PT to 23:00 PT
    On July 18, 2020, 22:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. There will be an 5 minute outage during the maintenance window.
Botany IT Support
Vancouver Campus
1322 - 6270 University BLVD.
Vancouver, BC Canada V6T 1Z4
Tel 604 827 1599
Fax 604 822 6089
Website it.botany.ubc.ca
Email helpdesk@botany.ubc.ca
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