Print Service
To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.
Blue Jeans Conferencing
BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.
Backup Service
Starting on Dec. 1, 2018, we will only accept requests for the new inSync backup service. The old Crashplan backup service will be discontinued on Mar. 14, 2019.
UBC Botany IT
Botany IT Bulletin
- Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP. - Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […] - UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl - Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019. - Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates. - We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. - Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9. - Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal. - Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem. - New Backup System – inSync
We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.
UBC IT Bulletin
- MuleSoft Upgrade for LTPS-CNVS Channel Adapter March 03, 2021 10:00 PT – March 8, 2021 16:00 PT
The MuleSoft runtime environment will be upgraded for the Learning Tools Provisioning Service-Canvas Channel Adapter. This upgrade is transparent to the end users and there are no impacts expected. - MuleSoft Upgrade for Canvas-Library Online Course Reserves Nightly Data Extract – March 4, 2020 10:00 PT – March 09, 2020 16:00 PT
The MuleSoft runtime environment will be upgraded to the latest MuleSoft version 4 for the Canvas-Library Online Course Reserves Nightly Data Extract. This upgrade is transparent to the end users and there are no impacts expected. - UBC SharePoint Maintenance March 5, 2021, 20:00 PT – March 6, 2021, 02:00 PT
On March 5, 2021 from 20:00 PT to March 6, 2021, 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible. - Workday Scheduled Weekly Maintenance March 5, 2021, 23:00 PT to March 6, 2021, 03:00 PT
Please be advised that on March 5, 2021, 23:00 PT to March 6, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more […] - UBC Student Email Service Maintenance March 6, 2021, 09:00 PT to 23:00 PT
On March 6, 2021, 09:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Student Email Service. No user impact is anticipated during the maintenance window. - UBC Faculty and Staff Email (FASmail) Service Maintenance March 6, 2021, 09:00 PT to 23:00 PT
On March 6, 2021, 09:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window. - DR EduCloud Server Service Maintenance March 6, 2021, 09:00-12:00 PT
Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on March 6, 2021, 09:00-12:00 PT. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage […] - Enterprise Service Status Page Launch and Bulletins Site Maintenance – March 08, 2021, 16:00-18:00 PT
A new “Enterprise Service Status” page (https://status.it.ubc.ca) will be launched. This new site allows customers to see the status of UBC IT Enterprise services at a glance, and to register for notifications of service status changes via email, twitter, text messaging, and a variety of other methods. The bulletins.it.ubc.ca web page will undergo maintenance during […] - Network Maintenance at UBC FoM Clinical Academic Campuses and Affiliated Regional Centres, March 14, 2021, 20:00 to March 15, 2021, 05:00 PT
The Provincial Health Services Authority (PHSA) will conduct network maintenance on March 14, 2021, 20:00 to March 15, 2021, 05:00 PT at all UBC Faculty of Medicine sites province-wide (full list here: Clinical Academic Campuses and Affiliated Regional Centres). During this outage, the following services will be impacted: Videoconferencing in Faculty of Medicine academic learning […] - Transit outage affecting BCNET sites in Victoria Area March 3, 2021
From: 22:20 PST Wednesday, 03 MAR, 2021 To: Ongoing until supplier network repaired. Reason: Supplier Network. Effects: Connectivity to BCNET member sites is being routed via alternative supplier path Contact: Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window. […]