Print Service
To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.
Blue Jeans Conferencing
BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.
Backup Service
Botany Backup Service has been discontinued on March 31, 2021.
UBC Botany IT
Botany IT Bulletin
- Backup Service Decommissioned
Botany Backup Service has been discontinued on March 31, 2021. - Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP. - Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […] - UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl - Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019. - Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates. - We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. - Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9. - Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal. - Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem.
UBC IT Bulletin
- IN_PROGRESS : Kamloops Load Balancer Maintenance May 18, 2022, 13:00-16:00 PT
In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 18, 2022 – 13:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 18, 2022 – 12:00 PT Scheduled : Maintenance will be performed on the Kamloops Load Balancers on May 18, 2022, 13:00-16:00 PT. No service […] - RESOLVED : Heather Pavilion Building (VGH) Partial Network Connectivity Issues May 18, 2022, 05:35 PT
Resolved : Network connectivity in the Heather Pavilion building has been restored as of 05:50 PT. May 18, 2022 – 05:50 PT Investigating : We are currently experiencing network connectivity issues within parts of the Heather Pavilion building at VGH. Some users may not be able to connect to the internet at this location. UBC […] - COMPLETED : UBC Faculty and Staff Email (FASmail) Service Maintenance May 17, 2022, 18:00 PT to 23:00 PT
Completed : The scheduled maintenance has been completed. May 17, 2022 – 23:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 17, 2022 – 18:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 17, 2022 – 17:00 PT Scheduled : On May 17, […] - COMPLETED : UBC Student and Alumni Mail (SAM) Service Maintenance May 17, 2022, 18:00 PT to 23:00 PT
Completed : The scheduled maintenance has been completed. May 17, 2022 – 23:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 17, 2022 – 18:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 17, 2022 – 17:00 PT Scheduled : On May 17,2022, […] - COMPLETED : Pay for Print Vancouver and Okanagan, Food Services Meal Plan Maintenance May 17, 2022 20:00 – 23:00 PT
Completed : The scheduled maintenance has been completed. May 17, 2022 – 23:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 17, 2022 – 20:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 17, 2022 – 19:00 PT Scheduled : Student Housing Database […] - IN_PROGRESS : EduCloud Server Maintenance May 17, 2022 15:00 PT to May 29, 2022 15:00 PT
In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 17, 2022 – 15:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 17, 2022 – 14:00 PT Scheduled : EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance between May 17th, 2022 and May 29th, 2022. […] - SCHEDULED : UBC Library Management System patching May 30, 2022, 21:00-22:00 PT
Scheduled : Voyager servers will undergo maintenance from May 30, 2022, 21:00-22:00 PT. During this time, users will not be able to login into their My Library accounts or access the public catalogue, which means that renewals, recalls, ASRS and online fines payments will not be available. If you need any assistance, please contact the […] - SCHEDULED : UBC Vancouver Campus Network Maintenance – May 22, 2022, 06:00-12:00 PT
Scheduled : UBC IT will be performing maintenance on the UBC Vancouver campus network on May 22, 2022 from 06:00 to 12:00 PT. During the change window there will be no service impact. May 17, 2022 – 14:50 PT See https://status.it.ubc.ca for further details. - INVESTIGATING : Okanagan Campus voicemail message indicator issue – May 17, 2022 – ongoing
Investigating : We have received reports at the Okanagan Campus that the voicemail message indicator light is malfunctioning, and not illuminating on the phone handset when new voicemail arrives. Technicians have investigated and escalated to our vendor for support. We encourage campus staff to be aware of the issue and periodically check voicemail for new […] - SCHEDULED : Educloud Server Maintenance May 19, 2022, 09:00–16:00 PT
Scheduled : We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on May 19, 2022, from 09:00-16:00 PT. No outages to virtual machines or the management portal are expected. May 17, 2022 – 14:45 PT See https://status.it.ubc.ca for further details.