Print Service
To use the Ricoh/HP printers, you need a registered CWL account and at least one valid speedchart. Please feel free to contact us at helpdesk@botany.ubc.ca to register or find out more information about your account.
Blue Jeans Conferencing
BlueJeans provides an interoperable cloud-based video meetings service that connects many users across different devices. We can provide video conferencing session for up to 25 participants globally.
Backup Service
Starting on Dec. 1, 2018, we will only accept requests for the new inSync backup service. The old Crashplan backup service will be discontinued on Mar. 14, 2019.
UBC Botany IT
Botany IT Bulletin
- Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP. - Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […] - UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl - Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019. - Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates. - We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. - Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9. - Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal. - Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem. - New Backup System – inSync
We will launch the new Botany Backup System soon. Say hello to inSync. Find out more details at the Botany Backup Service page.
UBC IT Bulletin
- Statistics Canada and Research Data Centres network outage September 30, 2020 07:30 AM PT
From: 07:30 AM PT Wednesday, September 30, 2020 To: Ongoing Reason: Statistics Canada and Research Data Centres network equipment failure at the BCNET Vancouver Exchange, VANTX. Effects: Connectivity to the Statistics Canada and RDC network in British Columbia is affected. At this time ETR remains unknown. Contact: Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net […] - Integrated Library System (Voyager) Maintenance – September 30, 2020, 22:00-23:00 PT
The Voyager Library Management System will undergo maintenance on September 30, 2020, 22:00-23:00 PT. During this maintenance window, the Voyager System will be unavailable. - Maintenance on PeopleSoft Financial Web Servers October 1, 2020, 17:00-18:00 PT
Maintenance will be performed on PeopleSoft Financial web servers on October 1, 2020, 17:00-18:00 PT. No user impact anticipated. - UBC SharePoint Maintenance October 2, 2020, 19:00 PT to October 4, 2020, 17:00 PT
The UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance between October 2, 2020, 19:00 and October 4, 2020, 17:00 PT. During this maintenance window, SharePoint sites will be accessible, however, no changes can be made as it will be in read-only mode. - Campus Wide Login (CWL) Web Services Maintenance October 2, 2020, 18:00-20:00 PT
The Campus Wide Login (CWL) Web Services will be under maintenance on October 2, 2020, 18:00-20:00 PT. An active session of CWL myAccount, CWL SignUp, and CWL Admin web applications may be interrupted requiring a restart of the browser. - Network Maintenance Okanagan Campus October 3, 2020, 21:00-22:00 PT
Network maintenance will be conducted on the Okanagan campus on October 3, 2020, 21:00-22:00 PT. A short network interruption will occur for services hosted in Vancouver or Kamloops. Internet and local services won’t be affected. - Confluence Maintenance October 4, 2020, 11:00-13:00 PT
The Confluence System will undergo maintenance on October 4, 2020, 11:00-13:00 PT. During this maintenance window, the Confluence System will be unavailable. - Bookstore Electronic Shelf Label Server Upgrade October 8, 2020, 04:30-14:00 PT
The Bookstore’s Pricer Shelf Label Server will be upgraded on October 8, 2020, starting at 04:30 PT with expected completion before 14:00 PT. There should be no impact to campus community. - Henry Angus Hub Electrical power maintenance October 9, 2020, 07:00-16:00 PT
UBCIT-CI will be migrating hardware in the Henry Angus Hub to the newly installed and tested 80kW UPS systems. Rob Knight (UBCIT Facilities Engineer) will be onsite for the duration of the change to supervise APC contractor (Dan-U-Tech) and UBC Electricians. No service impact is expected. - EduCloud Server Maintenance Vancouver October 10, 2020, 10:00-14:00 PT
We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on October 10, 2020, 10:00-14:00 PT. No outages to virtual machines or the management portal are expected.