UBC Botany IT

Botany IT Support

We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
Video conferencing anywhere anytime with Bluejeans
Botany members now have free access to a video conferencing service built on a cloud-based software called BlueJeans. BlueJeans supports up to 25 participants for each video conferencing session. In addition to live, simultaneous two-way video and audio transmissions, participants can also share application display from PowerPoint, Keynote or other applications. Participants can join the […]
Encrypt your laptop
As required by UBC Information Security Standard #5, laptop encryption is now mandatory.
Technically the best print service ever in UBC
We reached the end of our leasing contract with Xerox in Apr 2016 for our ColorQube multifunctional printer. After consultation with users and professionals, we decided to team up with Zoology and build a new shared print service, starting with four Ricoh MP C6004 multifunctional printers, and the PaperCut MF server that managing all workflow. […]

Botany IT Bulletin

Backup Service Decommissioned
Botany Backup Service has been discontinued on March 31, 2021.
Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP.
Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […]
UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl
Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019.
Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates.
We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9.
Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal.
Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem.

UBC IT Bulletin

SCHEDULED : Workday Scheduled Quarterly Maintenance and Weekly Service Update July 22, 2022, 21:00 PT to July 23, 2022, 09:00 PT
Scheduled : Please be advised that on July 22, 2022, 21:00 PT to July 23, 2022, 09:00 PT, Workday will be undergoing scheduled quarterly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled […]
RESOLVED : Issue with CWL password changes July 18, 2022 09.00 PT
Resolved : This incident has been resolved. July 18, 2022 – 10:37 PT Investigating : We are continuing to investigate this issue. July 18, 2022 – 09:24 PT Investigating : Presently there is a system issue where updated CWL passwords are not replicated. Existing CWL passwords will continue to work but any changes to CWL […]
COMPLETED : UBC Identity Provider Maintenance July 18, 2022 09:45 to 10:00 PT
Completed : The Scheduled Maintenance has been Cancelled. July 18, 2022 – 10:18 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 18, 2022 – 10:15 PT Scheduled : The UBC Identity Provider (authentication.ubc.ca) will be undergoing system maintenance. On Monday, July 18, 2022 10:00 PT, there will […]
INVESTIGATING : UBC Identity Provider Maintenance July 18, 2022 09:45 to 10:00 PT
Investigating : The UBC Identity Provider (authentication.ubc.ca) will be undergoing system maintenance. On Monday, July 18, 2022 10:00 PT, there will be a short 1 minute outage, with normal operation following. We apologize for any inconvenience caused. July 18, 2022 – 10:08 PT See https://status.it.ubc.ca for further details.
COMPLETED : Halogen Site Maintenance July 17, 2022, 23:00 PT to July 18, 2022, 02:00 PT
Completed : The scheduled maintenance has been completed. July 18, 2022 – 02:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 17, 2022 – 23:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 17, 2022 – 22:00 PT Scheduled : The Halogen site […]
COMPLETED : UBC Planon Enterprise Maintenance Management System (EMMS) Maintenance July 9, 2022, 00:00 PT – July 17, 2022, 00:00 PT
Completed : The scheduled maintenance has been completed. July 16, 2022 – 22:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 9, 2022 – 00:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 8, 2022 – 23:00 PT Scheduled : Planon will be […]
COMPLETED : GitHub Enterprise Maintenance from July 16, 2022, 08:00-16:00 PT
Completed : The scheduled maintenance has been completed. July 16, 2022 – 15:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 16, 2022 – 08:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 16, 2022 – 07:00 PT Scheduled : GitHub Enterprise will […]
COMPLETED : Workday Scheduled Weekly Maintenance July 15, 2022, 21:00 PT to July 16, 2022, 01:00 PT
Completed : The scheduled maintenance has been completed. July 16, 2022 – 01:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 15, 2022 – 21:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 15, 2022 – 20:00 PT Scheduled : Please be advised […]
COMPLETED : EduCloud Server Maintenance July 15, 2022, 19:00-23:59 PT
Completed : The scheduled maintenance has been completed. July 16, 2022 – 00:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 15, 2022 – 19:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 15, 2022 – 18:00 PT Scheduled : Scheduled network maintenance […]
COMPLETED : Archibus and Online Spatial Information Systems (OSIS) Upgrade July 14, 2022, 15:30-16:30 PT
Completed : The scheduled maintenance has been completed. July 14, 2022 – 16:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 14, 2022 – 15:30 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 14, 2022 – 14:30 PT Scheduled : The Archibus and […]