UBC Botany IT

Botany IT Support

We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
Video conferencing anywhere anytime with Bluejeans
Botany members now have free access to a video conferencing service built on a cloud-based software called BlueJeans. BlueJeans supports up to 25 participants for each video conferencing session. In addition to live, simultaneous two-way video and audio transmissions, participants can also share application display from PowerPoint, Keynote or other applications. Participants can join the […]
Encrypt your laptop
As required by UBC Information Security Standard #5, laptop encryption is now mandatory.
Technically the best print service ever in UBC
We reached the end of our leasing contract with Xerox in Apr 2016 for our ColorQube multifunctional printer. After consultation with users and professionals, we decided to team up with Zoology and build a new shared print service, starting with four Ricoh MP C6004 multifunctional printers, and the PaperCut MF server that managing all workflow. […]

Botany IT Bulletin

Backup Service Decommissioned
Botany Backup Service has been discontinued on March 31, 2021.
Backup Service outage
Currently our inSync Backup Service is not working. We are investigating the cause. We will update you the progress ASAP.
Print service planned outage
We plan to install a new SSL certificate in our print management server (AKA PaperCut server) at 12 PM on Friday, July 12, 2019. After installing this new SSL certificate, we will have to manually reconnect all associated devices to the print management server, which will take 10 to 15 minutes each. This will affect […]
UBC Enhanced CWL (Multi-factor Authentication)
On May 31, 2019, Faculty of Science board UBC Enhanced CWL For more info about UBC Enhanced CWL please check https://privacymatters.ubc.ca/learn-about-enhancedcwl
Botany websites unavailable for updates.
All Botany Drupal websites (botany.ubc.ca, in.botany.ubc.ca, db.botany.ubc.ca) are not available between 3-5pm on Wednesday, Mar 13, 2019.
Botany Drupal websites update
All Botany Drupal websites will be unavailable briefly between 4-5PM on Wednesday, Feb 20 for security updates.
We are moving into UDC!
After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility.
Botany Backup Service back to normal
Due to backup storage system migration request by UBC IT, Botany Backup service was unavailable for a few days. It took more time to migrate than we expected. But finally this service is back to normal since early on Saturday, Feb 9.
Botany websites maintenance – done
Several Botany websites were temporary unavailable for maintenance. Now we have applied the security patches. Everything should be back to normal.
Backup service recovered
Botany backup service is now back to work around 3PM on Jan 16, 2019. There was some storage problem. We contacted UBC IT, and they have fixed the problem.

UBC IT Bulletin

SCHEDULED : TeamShare and Home Drive Maintenance May 12, 2021, 07:30-13:00 PT
Scheduled : TeamShare and Home Drive will be undergoing maintenance on May 12, 2021, 07:30-13:00 PT. No end user impact is expected during this window. May 11, 2021 – 15:20 PT See https://status.it.ubc.ca for further details.
SCHEDULED : UBC IT Drupal 7 Web Hosting Dev/Verf/Production Environments Decommissioning May 12, 2021 10:00 PT to May 19, 2021 17:00 PT
Scheduled : The UBC IT Drupal 7 Web Hosting Dev/Verf/Production Environments will be decommissioned from May 12, 2021 10:00 PT to May 19, 2021 17:00 PT. All websites and applications have been migrated off these environments so no end user impact is expected. May 11, 2021 – 15:25 PT See https://status.it.ubc.ca for further details.
BCNET Network maintenance for PGTX member connections May 12, 2021 10:00-11:00 PT
From: 10:00 AM PT Wednesday, May 12, 2021 To: 11:00 AM PT Wednesday, May 12, 2021 Reason: Threat notification: BCNET Network maintenance for PGTX member connections Effects: BCNET will activate new security features for member connections at this location. No service outage or degradation is expected during this activity. Contact: Please […]
SCHEDULED : PCI (Payment Card Industry) Environment Maintenance May 12, 2021, 17:00-22 :00 PT
Scheduled : PCI (Payment Card Industry) Environment Maintenance will take place on May 12, 2021, 17:00-22 :00 PT. No outages are expected during this maintenance. Management of VMs and new VDI session provisioning will be unavailable. Management of VMs via remote tools will still be available. May 11, 2021 – 15:31 PT See https://status.it.ubc.ca for […]
SCHEDULED : Frank Forward (FFOR01) Network Switch Upgrade May 13, 2021, 19:00 to May 14, 2021, 04:00 PT
Scheduled : Network maintenance is being performed at the Coal And Mineral Processing Laboratory, Owl at The Barn child care and Wood Products Laboratory Buildings to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Thursday, May 13th 19:00 – Friday, May 14th 04:00 PT; network services will be […]
SCHEDULED : UBC IT DNS Maintenance May 18, 2021 18:00-22:00 PT
Scheduled : UBC IT will be conducting maintenance on its DNS servers on May 18, 2021 between 18:00-22:00 PT. No service interruptions are expected during this maintenance window. May 11, 2021 – 15:40 PT See https://status.it.ubc.ca for further details.
SCHEDULED : Perceptive Content PROD Maintenance – May 14, 2021, 16:00-18:00 PT
Scheduled : The Perceptive Content PROD will be under maintenance on May 14, 2021, from 16:00-18:00 PT. All the Perceptive Content applications/services will not be available during the maintenance schedule. May 11, 2021 – 15:35 PT See https://status.it.ubc.ca for further details.
RESOLVED : UBC Student External Committee Member (ECM) Web Form issues – May 11, 2021 10:05 PT
Resolved : The issue has been resolved now. May 11, 2021 – 13:17 PT Investigating : We have received reports of problems with submitting ECM requests using the UBC Student External Committee Member (ECM) Web Form. The teams are investigating the issue and do not have an ETA at this time. May 11, 2021 – […]
BCNET Network maintenance for PGTX transit connections May 13, 2021 10:00-16:00 PT
From: 10:00 AM PT Thursday, May 13, 2021 To: 4:00 PM PT Thursday, May 13, 2021 Reason: Threat notification: BCNET Network maintenance for PGTX transit connections Effects: BCNET will test redundant transit connections at this location. No service outage or degradation is expected during this activity. Contact: Please contact the BCNET […]
SCHEDULED : Workday Scheduled Weekly Maintenance May 14, 2021, 23:00 PT to May 15, 2021, 03:00 PT
Scheduled : Please be advised that on May 14, 2021, 23:00 PT to May 15, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance […]