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Botany IT Support
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  • We are moving into UDC!

    After long waiting in the queue, we finally get hold of our rack in the UBC Data Centre in the Pharmaceutical Sicences Building. We are moving our servers into this state-of-art facility. Read More

  • Video conferencing anywhere anytime with Bluejeans

    Botany members now have free access to a video conferencing service built on a cloud-based software called BlueJeans.  BlueJeans supports up to 25 participants for each video conferencing session. In addition to live, simultaneous two-way video and audio transmissions, participants can also share application display from PowerPoint, Keynote or other applications. Participants can join the […] Read More

  • Encrypt your laptop

    As required by UBC Information Security Standard #5, laptop encryption is now mandatory. Read More

  • Technically the best print service ever in UBC

    We reached the end of our leasing contract with Xerox in Apr 2016 for our ColorQube multifunctional printer. After consultation with users and professionals, we decided to team up with Zoology and build a new shared print service, starting with four Ricoh MP C6004 multifunctional printers, and the PaperCut MF server that managing all workflow. […] Read More

Welcome to the Botany IT website

Here you will find information about the IT support team, current projects, services and resources, policies and processes, contact information, and more. Botany IT is here to provide technical resources, services, and support to help everyone in the Botany department work efficiently. To learn about how we can help you, please check out our services and the rest of the site.

 

  • Submit a ticket
  • UBC IT Services Status

HOW TO GET HELP FROM US?
Ways to contact us:
Submit a ticket to Botany IT helpdesk
Email: helpdesk@botany.ubc.ca
Phone: 604-827-1599
In Person: room 1322 in the Biological Sciences Building South Wing

  • UBC SharePoint Maintenance Thursday, March 13, 2025 09:00-17:00 PT

  • BCNET IP Core Maintenance March 9, 2025, 05:00-07:00 PT

  • Wireless Network Maintenance March 7, 2025, 22:00PT-March 8, 2025, 04:00 PT

  • Workday Scheduled Weekly Maintenance March 07 2025, 21:00 PT to March 08 2025, 01:00 PT

  • Users may experience issues downloading/previewing attachments from outlook.office.com

  • LTPS Service Impact on March 6, 2025 16:30 - 20:30 PT

  • PHUB RDS Major Upgrade March 06, 2025, 16:30-20:30 PT

  • UBC Vancouver VoIP Maintenance March 5, 2025 16:00 - 23:59 PT

  • Lockdown Browser – Poor Loading Performance – Mar 5, 2025 12:10 p.m Pacific

  • smtp.mail.ubc.ca certificate issues March 4, 2025

  • UBC ELDAP Maintenance March 5, 2025 05:30-08:00 PT

  • UBC IT Network Devices Software Upgrade- March 2nd 2025 10:00-17:00PT

  • Remote Labs Service Unavailable, Friday February 28, 2025, 21:00 PT

  • EduCloud Server Maintenance March 1, 2025, 09:00-17:00 PT

  • Microsoft Exchange Online Service Disruption March 1, 2025, 12:45 - 13:15 PT

Find us on

 
Botany IT Support
Vancouver Campus
1322 - 6270 University BLVD.
Vancouver, BC Canada V6T 1Z4
Tel 604 827 1599
Fax 604 822 6089
Website it.botany.ubc.ca
Email helpdesk@botany.ubc.ca
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