Botany IT Bulletins

Wireless Issues Following iOS 11 Update

Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]

No paper error for the large capacity paper tray in Ricoh printers

Recently, we have several cases that users upload the large capacity paper tray and other paper trays in our Ricoh printers. The large capacity tray can take maximum 3 packs of paper (1500 sheets), and other paper trays can take maximum 1 pack of paper (500 sheets). If you overload those paper trays, those builtin […]

Botany websites updates 9-11PM on Thursday, Sept 7, 2017

Botany website and Botany Internal Website has been updated on Thursday, Sept 7 from 9-11PM. Both websites appear to be fine. Please contact Botany IT at helpdesk@botany.ubc.ca if you experience any problem with these two websites.

Slow UBC Network

Due to increased network demand, users  might experienced slow network speed this week (September 5-8). Vancouver campus core routers will undergo upgrades on Thursday, September 7, 2017 between 07:00 and 08:00 PT to meet increased network demand. No service disruptions are anticipated.

Problem with printing to our Ricoh printers

We received two reports of intermittent problem when print to our Ricoh printers. In both case, user use Mac laptop. PaperCut client App were added into “Login Items” under “Users & Groups” in System Preferences which is not reliable especially when users move from one wireless network to another. We strongly suggest all Mac users […]

Beaty Printer back to work

At 5PM on Sept 5, 2017, this printer is back to work again.

Update – Xerox printer at Bio-Science second floor west wing not working

The Xerox WorkCentre 6400X printer at the Bio-Science building second floor is working now. The paper jam issue has been resolved.  Thank you for your patience.

Intermittent card reader problem with the Ricoh printer in WesBrook 220A

There has been an intermittent problem with the Card reader with the Ricoh MP C6004 multi-functional printer in WesBrook 220A.  Sometime the card reader cannot read out the correct UBC Card number, and ask you to associate the card again, even though you have done this before. As suggested by the manufacturer, we did a […]

Sean’s presentation at the Teaching Retreat 2017

As instructed by the Head of Botany, Sean Shang gave a presentation at the 2017 Biology Teaching Retreat and talk about Information Security and Privacy, and a little bit about Botany IT Audio/Visual service focusing on video conferencing and live-streaming. You can download the PPT file here.

Welcome Cyndi Yan as our new team member

We are happy to introduce our new team member Cyndi Yan. Cyndi is hired for our work-learn student position starting in Sept 2017. She is a third year UBC Computer Science student. Please drop by and say hi to her.