For a FASmail email address that ends with @ubc.ca to receive emails from external email addresses (such as Gmail or Yahoo mail addresses), it must be listed under the UBC directory (https://www.directory.ubc.ca/index.cfm). This rule has caused several of our users unable to receive emails from external users. If you are using a FASmail account end with @ubc.ca address, please take a few minutes to go to https://www.directory.ubc.ca/index.cfm , then type in your email address beside “Email:” under the “Find a Person” block, then click either search button. No further action is needed if the system return your record, otherwise please contact Botany IT at helpdesk@botany.ubc.ca , and we will add a record in for you.
Please note this won’t affect those use @botany.ubc.ca or @mail.ubc.ca addresses, or Zoology email account (with @zoology.ubc.ca or @biodiversity.ubc.ca email address).