We received two reports of intermittent problem when print to our Ricoh printers. In both case, user use Mac laptop. PaperCut client App were added into “Login Items” under “Users & Groups” in System Preferences which is not reliable especially when users move from one wireless network to another. We strongly suggest all Mac users use “Launchd” method to start PaperCut Client App, rather than just add it into the “Login Items”. For detailed instruction, please check https://it-botany2017.sites.olt.ubc.ca/files/2017/07/Ricoh_Mac_Print_QuickStart_Guide_Mar27_2017.pdf under “Start the PaperCut Client with Launchd”. Or contact us at helpdesk@botany.ubc.ca for assistance.