Wireless Issues Following iOS 11 Update
Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]
No paper error for the large capacity paper tray in Ricoh printers
Recently, we have several cases that users upload the large capacity paper tray and other paper trays in our Ricoh printers. The large capacity tray can take maximum 3 packs of paper (1500 sheets), and other paper trays can take maximum 1 pack of paper (500 sheets). If you overload those paper trays, those builtin […]
Botany websites updates 9-11PM on Thursday, Sept 7, 2017
Botany website and Botany Internal Website has been updated on Thursday, Sept 7 from 9-11PM. Both websites appear to be fine. Please contact Botany IT at helpdesk@botany.ubc.ca if you experience any problem with these two websites.
Slow UBC Network
Due to increased network demand, users might experienced slow network speed this week (September 5-8). Vancouver campus core routers will undergo upgrades on Thursday, September 7, 2017 between 07:00 and 08:00 PT to meet increased network demand. No service disruptions are anticipated.
Problem with printing to our Ricoh printers
We received two reports of intermittent problem when print to our Ricoh printers. In both case, user use Mac laptop. PaperCut client App were added into “Login Items” under “Users & Groups” in System Preferences which is not reliable especially when users move from one wireless network to another. We strongly suggest all Mac users […]
Beaty Printer back to work
At 5PM on Sept 5, 2017, this printer is back to work again.
Update – Xerox printer at Bio-Science second floor west wing not working
The Xerox WorkCentre 6400X printer at the Bio-Science building second floor is working now. The paper jam issue has been resolved. Thank you for your patience.